Return Policy
Return & Refund Policy
At Gadget 4 Better Life , customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.
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Returns
We accept returns within 14 days of delivery for eligible items.
To qualify for a return:
The item must be unused and in its original condition
The item must be in the original packaging
Proof of purchase or order confirmation is required
Certain items may not be eligible for return due to hygiene reasons, product type, or supplier restrictions.
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Non-Returnable Items
The following items cannot be returned:
Used or damaged items caused by customer misuse
Items without original packaging
Clearance or sale items
Gift cards
Personalized or custom-made products
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Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
Your order number
Clear photos of the item
Photos of the packaging
A brief description of the issue
We will review your request and offer a replacement, store credit, or refund if approved.
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Refunds
Once your return request is approved and the item is received (if required), your refund will be processed to your original payment method.
Please allow:
5–10 business days for refund processing
Additional time depending on your bank or payment provider
Shipping costs are non-refundable unless the item arrived damaged or incorrect.
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Return Shipping Costs
Customers are responsible for return shipping costs unless:
The wrong item was received
The item arrived damaged or defective
We recommend using a tracked shipping service when returning items, as we cannot guarantee receipt of returned packages.
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Order Cancellations
Orders may be canceled within 12 hours after purchase.
After this period, orders may already be processed or shipped and can no longer be canceled.
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Lost or Delayed Packages
We are not responsible for shipping carrier delays, lost packages marked as delivered, or delays caused by customs.
However, we will do our best to assist customers in resolving shipping-related issues.
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Chargebacks & Fraud Prevention
Customers are encouraged to contact us before filing a chargeback or payment dispute.
Fraudulent chargebacks or abuse of our refund policy may result in refusal of future service.
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Contact Us
If you have any questions regarding returns or refunds, please contact us:
📧 renaldi.alviansyah@gmail.com
☎️ +62 812-3566-4029